Vision Nissan Greece

My wife and I thoroughly enjoyed the buying experience at Vision Nissan Greece. We shopped their competitors and Vision Nissan Greece far exceeded them in every way! The entire team was so professional, courteous, and made us feel like family! They were excited, knowledgeable, and patient throughout the entire buying process. We never felt pressured or uncomfortable and found the experience very pleasurable. They were also knowledgeable and offered to answer any questions we had at any time. We'd especially like to thank Greg, Aidan, and Paul for all their help and professionalism. This is the best place to buy a vehicle and we absolutely love our new Nissan Rogue! Cheers!

I always wonder how a business, especially what is perceived to be a successful automotive dealership hits rock bottom. This is my second and LAST time ever (and I mean ever) stepping foot in a Vision Automotive Group dealership. The Vision Nissan dealership on West Ridge Road should be embarrassed about its operation. In all my years of doing business with different companies from mom and pops, to huge corporations, I have never experienced such a disconnect from business reality demonstrated by Vision Nissan in Greece in my life. I made an appointment for an oil change and an inspection for 8am. I arrive and they check me in. They told me about 1 to 1.5 hours and I said ok. 2 hours later, nothing - because they could not take 1 second of their time to tell me they were a bit behind, be conscious of their customer, and give me an update, I go to them and ask. "It will be done soon" is what I am told. The 3-hour mark hits and I am told my 2021 truck will not pass inspection because of a very very minor tear on the rubber of 1 windshield wiper blade (yes, read that again). That information is followed with "so sir, you can take the failed inspection, go buy new wiper blades, put them on, and then call us to make another appointment for an inspection OR, we can install ours for $70 and pass you. I laughed and said, go ahead and put yours on. When I purchased my 2021 truck from a different Vision dealership they gave me 2 punch cards with 10 free oil changes on each card. I present my card and am told they do not honor those anymore due to new ownership. Good stuff Vision, you are a train wreck of customer service and your con job, hustle nonsense is pretty creative. Crap all over the place, no cars in the showroom, dirty, and I love the 2018 award that you so proudly display. I am embarrassed for you. Maybe REread your "Nissan Customer Promise" sign.

I gave this location another chance because it’s close to my house and I’m glad that I did. I don’t want to speak badly about the person I dealt with before but Adam really made up for that. He wasn’t condescending or rude about what I could or couldn’t afford to do at this time. He helped me prioritize the service and I truly appreciated that.

The salesman, Ryan, was great, but I felt I was swindled. I went in because of the commercial advertising 1.9 financing. I was looking at used cars. The one I found Ryan went in to check to see if the 1.9 would apply. I have excellent credit so we came back and said that I qualified for the 1.9 is told by the finance person, Paul, when I went in to sign papers, I assumed that it was still at 1.9 finance charge. Paul was throwing all these papers at me after I waited an hour or two for him to be available. I was happy with everything and just a week later was going through all the paperwork just to be sure and saw the 9.9 finance charge. I was never told I wasn’t going to get the 1.9 finance charge. I felt very pressured to sign everything quickly, so yes, it was my mistake but they knew I was looking for the 1.9. I have no trust in the finance person there at all.

Nick was amazing!! He listened and understood exactly what I wanted in a new Rouge. After only a few minute chat, he immediately knew what I came in for and he didn’t try to sell me on something I did not want. He went right to work finding me the perfect vehicle. Nick has a great easy going and funny personality and made the process very smooth. He ensured the transition into my new vehicle was seamless!